Last updated: 15 January 2026
This privacy policy applies to the website and services operated by toyterbqro B.V., a company registered in Belgium with registration number 0972378119 and VAT number BE0398649528. Our registered address is Meir 75, 2050 Antwerp, Belgium.
The data we collect from you includes personal information that you voluntarily provide when using our services, contacting us, or visiting our website. This may include your name, email address, telephone number, postal address, and any information you provide in enquiry forms or during consultations. We also collect information about your wellness preferences, treatment history, and health-related information necessary for providing our services safely and effectively.
Additionally, we automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and the time and date of your visit. This data collection helps us understand how our website is used and allows us to improve our services.
We use of your data is based on legitimate business interests and, where applicable, your consent. The personal information we collect is used primarily to provide our wellness and recovery services, including scheduling appointments, conducting consultations, delivering treatments, and maintaining records of your care. We also use your information to communicate with you about your appointments, send service updates, and respond to your enquiries.
Your data helps us personalise your experience, improve our services, and ensure we meet your specific wellness needs. We may also use aggregated, anonymised data for research and development purposes to enhance our treatment offerings and operational efficiency.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Our website uses both essential cookies that are necessary for basic functionality and optional cookies for analytics, personalisation, and marketing purposes. Essential cookies include those required for security, session management, and core website features. Optional cookies help us understand user behaviour, remember your preferences, and provide targeted content and advertisements.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your data with trusted service providers who assist us in operating our website, conducting our business, or serving you, provided these parties agree to keep your information confidential.
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. In the event of a business transfer, merger, or acquisition, your information may be transferred as part of that transaction.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted transmission of sensitive information, access controls, and regular security assessments.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include the right to access your personal information, request corrections to inaccurate data, request deletion of your data in certain circumstances, and object to or restrict processing of your information.
You also have the right to data portability, which allows you to request a copy of your data in a structured, machine-readable format, and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided in this policy.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. For client records and treatment information, we typically retain data for seven years after your last appointment, in accordance with healthcare record-keeping requirements.
Website usage data and marketing information may be retained for shorter periods, typically not exceeding three years, unless you have consented to longer retention periods. We regularly review our data retention practices and securely delete information that is no longer required.
As a Belgium-based company, we primarily process your data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses.
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy, which forms part of this privacy policy.
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date at the top of this policy.
If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us. You can contact us by email at privacy@toyterbqro.top or by telephone at +32 38372755. You may also write to us at our registered address: toyterbqro B.V., Meir 75, 2050 Antwerp, Belgium.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) or the supervisory authority in your country of residence.